Reducing CPQ order creation time by over 80% with AI agents
How a major multi-play operator turned a 50-click, five-minute order process into a single prompt — deployed in four weeks, with no rip-and-replace.
← All customer storiesBackground
A major multi-play communication service provider in Southeast Asia, serving millions of mobile, broadband, and TV customers, ran its quoting on CloudSense CPQ and Salesforce.
The challenge
Order creation took more than 50 clicks and over five minutes in the best case, with partial error handling and bottlenecks — because only specialist experts understood the system’s complexity.
The solution
CloudSense and Totogi introduced an AI agent built on the Totogi Ontology layer, integrated with CloudSense CPQ and Salesforce. It enabled single-prompt order generation via natural-language chat, with full validation and execution across both systems — deployed in four weeks, with no rip-and-replace.
Outcomes
By automating the most repetitive, error-prone parts of the workflow, the sales team operates faster, with more confidence, and at scale — while laying an ontology foundation for future AI use cases.
Key improvements
Put AI to work on the systems you already run
Every result here was delivered in weeks, on top of existing systems — no rip-and-replace. Tell the CloudSense team where you’re stuck, and we’ll show you what’s possible.
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