Restoring $300K in blocked revenue in days
How a Tier-1 quad-play operator cleared a backlog of broken enterprise quotes with an AI-powered validation agent — deployed in under seven days, with no invasive system changes.
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A Tier-1 quad-play operator in North America, serving millions of broadband, TV, mobile, and fixed-line customers. Following an acquisition to expand enterprise services, it inherited multiple legacy systems and growing operational complexity.
The challenge
After a change request introduced new functionality, quotes failed, pricing fields misaligned, and order approvals stalled — leaving nearly $300K in blocked booked revenue and a backlog of support tickets. Each broken quote took 5+ hours to fix manually.
The solution
CloudSense deployed an AI-powered quote-validation agent built on the Totogi Ontology, creating a digital twin of the operator’s environment. The agent parsed documents (including DocuSign agreements), identified errors, and wrote corrections directly into Salesforce and CloudSense — no invasive system changes. It was live in under seven days, and cleared the backlog within 24 hours.
Outcomes
The AI agent stabilised quoting workflows, unblocked revenue, and cut manual effort dramatically — easing strain on sales and IT and restoring confidence, on a foundation that extends to future quoting scenarios.
Key improvements
Before
After
Put AI to work on the systems you already run
Every result here was delivered in weeks, on top of existing systems — no rip-and-replace. Tell the CloudSense team where you’re stuck, and we’ll show you what’s possible.
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